How To Read My Bill


CHARLOTTE COUNTY UTILITIES

P.O. BOX 516000 PUNTA GORDA FL 33951-6000
25550 Harbor View Road, Suite 1. Port Charlotte FL 33980
(941) 764-4300 or (800) 524-3494; Hearing Impaired (941) 764-4535
E-mail: ccusupport@charlottefl.com - Website: charlottecountyfl.com
CUSTOMER NAME ACCOUNT NUMBER BILL DATE CURRENT CHARGES PAST DUE AFTER
(1) Charlotte County (3) 00000-000000 (4) 31-JAN-2010 (5) 22-FEB-2011
(2) Service Address: 1234 Any Street


(6) Previous Balance:233.99
(7) Previous Payment Amount:130.81
(8) Past Due Amount:103.18
(9) Current Charges
(10) Returned Item Charge30.00
(10) Reconnect Charge55.00
(11) Res Water Usage28.72
(12) Base Facility Charge (Water)18.27
(13) Customer Charge3.50
(14) Res Sewer Usage23.16
(15) Base Facility Charge (Sewer)27.70
(16) Miscellaneous Adjustment Decrease55.00CR
(16) Water Leak Decrease3.50CR
(16) Sewer Leak Decrease19.30CR
(17) Penalty Charge2.41
(18) TOTAL $214.14
  Service Period  
Current
Read
Previous
Read
Usage
(TGals)
From To Days
(19) 895 (20) 889 (21) 6 (22) 12/29/10 (23) 1/27/11 (24) 29
(25) Important Messages:
CONSERVE WATER Visit www.charlottecountyfl.com/CCU/ for watering days and more.
PLEASE RETURN BOTTOM PORTION WITH YOUR PAYMENT TO AVOID A DELAY IN PROCESSING
CHARLOTTE COUNTY UTILITIES
P.O. BOX 516000
PUNTA GORDA FL 33951-6000 (26) 
(27) HEARTSHIP DONATION:  
Service Address:  1234 Any Street
ACCOUNT NUMBER CURRENT BILL DUE DATE TOTAL DUE
00000-000000 22-FEB-2011 $214.14


Amount Paid   $______________________________
(28) 
Charlotte County Customer
1234 Any Street
Port Charlotte, FL 33981


1. Owner Name – The owner of the property is responsible for the bill. CCU verifies the owner of the property with the most current deed recorded with Charlotte County Clerk of the Court and Lee County Clerk of Circuit Court.
Back to the top
2. Service Address – the address that is receiving CCU services.
Back to the top
3. Account number – the digits before the hyphen represent the customer number; the digits after the hyphen represent the service address number.
Back to the top
4. Bill date – The date the bill is mailed to the customer
Back to the top
5. Current Past Due Afterthe last date before the current charges go into past due status.
Back to the top
6. Previous Balanceamount you owed on your last bill.
Back to the top
7. Previous Payment Amount – payments that were posted between your last bill and this bill. This could be a cumulative number if multiple payment transactions occur in the same month. For example:
a. Previous Payment Amount -130.81
i. Previous Payment Amount -100.81
ii. Payment reversal- return check 100.81
iii. Payment amount -130.81
Back to the top
8. Past Due Balance –this amount is considered delinquent and subject to late fees and imminent disruption of services. Please call us immediately at 764 4300
Back to the top
9. Current charges – new charges for this billing period
a. Apparent Duplicate charges – if you have purchased the property mid billing cycle, your bill will reflect adjustments for the base charges on a prorated basis for the period of ownership for the previous month(s). It will appear that you are being charged twice for the same line item, but in fact you are being billed for the previous prorated bill, in the current billing cycle.
Back to the top
10. Miscellaneous – your bill may reflect unique charges for special services performed on your behalf or actual charges due to premise visits, tampering, unauthorized use, reconnection fees, or return item.
Back to the top
11. Water Usage – the water consumption fee for each 1,000 gallons used during this billing period for the actual water product.
Back to the top
12. Base facility charge Water - fixed non variable, recurring monthly amount, based on size of the meter or service at the property that reflect the costs of capital, system maintenance, and delivery of water to our customers. This amount is billed year round whether the service is used or not.
Back to the top
13. Customer Charge – A fixed amount to cover the administrative costs to maintain your account, even if no water and/or sewer services are being used.
Back to the top
14. Sewer usage – based on the water consumption for the month for the collection and treatment of the material.
Back to the top
15. Base facility Charge Sewer - fixed non variable, recurring monthly amount, based on size of the meter or service at the property that reflect the costs of capital and system maintenance for the purpose of collecting and processing wastewater. This amount is billed year round whether the service is used or not.
Back to the top
16. Adjustment – financial entry to account (either a debit or credit) to correct bill amount.
Back to the top
17. Penalty Charge – 3% late fee on all charges that are 21 days past due.
Back to the top
18. Total – All charges, adjustment and fees that collectively make up the current bill
Back to the top
19. Current Read – the actual face value, in thousand gallon increments, that was read from your meter for the purpose of this billing period (You may check this reading on your own meter – See How to read my Meter)
Back to the top
20. Previous Read – the actual face value, in thousand gallon increments, that was read from your meter for the purpose of last month’s billing period.
Back to the top
21. Usage (TGal) – the difference, in thousand gallon increments, from the previous read to the current read (for detailed information on CCU consumption tiered rates, view our current rate schedule)
Back to the top
22. Service period (from) – the date your meter was read for the purpose of last month’s bill.
Back to the top
23. Service Period (To) – the date the meter was read for the purpose of this month’s bill.
Back to the top
24. Days – the number of days between your previous month’s read and your current month’s read.
Back to the top
25. Important Message – Message from CCU that is subject to change monthly.
Back to the top
26. Bill remittance address – address to mail bill and payment, as well as any other correspondence.
Back to the top
27. Heartship Program – a program where your donation is given to customers in need and is distributed by the Human Services Department in Charlotte County. (Click Here for more information.)
Back to the top
28. Customer Mailing Address – the mailing address where we send all correspondence including the bill.
Back to the top