1. Owner Name – The owner of the property is responsible for the bill. CCU verifies the owner of the property
with the most current deed recorded with Charlotte County Clerk of the Court and Lee County Clerk of Circuit Court.
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2. Service Address – the address that is receiving CCU services.
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3. Account number – the digits before the hyphen represent the customer number; the
digits after the hyphen represent the service address number.
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4. Bill date – The date the bill is mailed to the customer
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5. Current Past Due After – the last date before the current charges go into past due status.
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6. Previous Balance – amount you owed on your last bill.
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7. Previous Payment Amount – payments that were posted between your last bill and this bill.
This could be a cumulative number if multiple payment transactions occur in the same month. For example:
a. Previous Payment Amount -130.81
i. Previous Payment Amount -100.81
ii. Payment reversal- return check 100.81
iii. Payment amount -130.81
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8. Past Due Balance –this amount is considered delinquent and subject to late fees and
imminent disruption of services. Please call us immediately at 764 4300
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9. Current charges – new charges for this billing period
a. Apparent Duplicate charges – if you have purchased the property mid billing cycle, your bill will
reflect adjustments for the base charges on a prorated basis for the period of ownership for the
previous month(s). It will appear that you are being charged twice for the same line item, but in
fact you are being billed for the previous prorated bill, in the current billing cycle.
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10. Miscellaneous – your bill may reflect unique charges for special services performed on your
behalf or actual charges due to premise visits, tampering, unauthorized use, reconnection fees, or return item.
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11. Water Usage – the water consumption fee for each 1,000 gallons used during this billing period for the
actual water product.
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12. Base facility charge Water - fixed non variable, recurring monthly amount, based on size of the meter or
service at the property that reflect the costs of capital, system maintenance, and delivery of water to our customers.
This amount is billed year round whether the service is used or not.
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13. Customer Charge – a fixed, set, monthly cost of administering and billing a customer’s account,
including rendering the bill.
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14. Sewer usage – based on the water consumption for the month for the collection and treatment of the material.
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15. Base facility Charge Sewer - fixed non variable, recurring monthly amount, based on size of the
meter or service at the property that reflect the costs of capital and system maintenance for the purpose of
collecting and processing wastewater. This amount is billed year round whether the service is used or not.
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16. Adjustment – financial entry to account (either a debit or credit) to correct bill amount.
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17. Penalty Charge – 3% late fee on all charges that are 21 days past due.
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18. Total – All charges, adjustment and fees that collectively make up the current bill
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19. Current Read – the actual face value, in thousand gallon increments, that was read from your
meter for the purpose of this billing period (You may check this reading on your own meter – See How to read my Meter)
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20. Previous Read – the actual face value, in thousand gallon increments, that was read from your meter for
the purpose of last month’s billing period.
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21. Usage (TGal) – the difference, in thousand gallon increments, from the previous read to the current read
(for detailed information on CCU consumption tiered rates, view our current rate schedule)
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22. Service period (from) – the date your meter was read for the purpose of last month’s bill.
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23. Service Period (To) – the date the meter was read for the purpose of this month’s bill.
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24. Days – the number of days between your previous month’s read and your current month’s read.
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25. Important Message – Message from CCU that is subject to change monthly.
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26. Bill remittance address – address to mail bill and payment, as well as any other correspondence.
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27. Heartship Program – a program where your donation is given to customers in need and is distributed
by the Human Services Department in Charlotte County. (Click Here for more information.)
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28. Customer Mailing Address – the mailing address where we send all correspondence including the bill.
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